Return & Refund Policy
Return Window
You have 30 calendar days from the date you receive your order to request a return.
Return Conditions
Items must be unused, in their original condition, and in the original packaging with all tags attached. We reserve the right to refuse returns that do not meet these criteria or show signs of wear.
Return Reasons Accepted
- Quality Issues: If your item has a manufacturing defect or arrived damaged, we will accept the return and cover all costs.
- Change of Mind: We accept returns for any reason as long as the item is in unused, resellable condition.
Return Shipping & Fees
Returns are free for all eligible orders. We will provide a prepaid return shipping label. No restocking fee will be charged.
How to Initiate a Return
- Contact us at info@jordaansale.vip with your order number and reason for return.
- We will email you a prepaid return label and instructions.
- Drop off the package at the designated carrier location.
Return Address
Please send all returns to:
Jordaan Sale Returns
113 Greendale Rd
Philadelphia, PA 19154
United States
Refund Processing
Once we receive and inspect your return, we will process the refund within 1–2 business days. After we initiate the refund, it may take an additional 7–10 business days for the funds to appear in your original payment method, depending on your card issuer or payment provider (Visa, MasterCard, PayPal).
We will notify you via email at each step. If you have not received your refund after the stated timeframe, please contact us at info@jordaansale.vip.