Q1: Is jordaansale.vip affiliated with major sportswear manufacturers?
A: No. We are an entirely independent multi-brand retailer and curated boutique. We selectively source high-quality fashion and footwear independently from reputable secondary market channels to offer distinct collections to our customers.
Q2: Where do you ship, and how much is shipping?
A: We ship exclusively within the Continental United States. Standard Shipping is 100% FREE with no minimum order thresholds or hidden costs.
Q3: What are your order processing and transit timelines?
A: Our order cutoff time is 2:00 PM (ET) Monday-Friday. Order handling takes 1-2 business days, and transit to your address takes 3-5 business days. You can expect your package within 4-7 business days total.
Q4: Which shipping couriers do you use?
A: We utilize reliable domestic networks, including USPS, FedEx, and UPS. Packages are assigned to carriers based on package weight and routing efficiency.
Q5: What is your return policy?
A: We offer a 30-calendar-day return window for items suffering from manufacturing defects or quality issues upon arrival. Items must be unworn, unused, and in their original packaging. Return shipping is free, and there is a $0 restocking fee.
Q6: How long do refunds take to clear?
A: Once your return is received, we process it within 1-2 business days. The refund is sent directly back to your original payment method, and it typically takes 7-10 business days for your bank or PayPal to clear and post the funds.