Frequently Asked Questions
1. What is Jordaan Sale?
Jordaan Sale is an independent online retailer based in Philadelphia, PA. We offer a curated selection of footwear and apparel. We are not affiliated with, endorsed by, or connected to any manufacturer or brand owner — we are a standalone business providing authentic products sourced from authorized suppliers.
2. Are your products authentic?
Yes. Every item we sell is 100% authentic and sourced exclusively from verified supply partners. We do not sell replicas, factory variants, or unauthorized merchandise. All branded names and logos are the property of their respective owners and are used only to describe the products we carry.
3. How long does it take to process my order?
Orders placed before 2:00 PM Eastern Time (ET), Monday through Friday, are usually processed on the same business day. All orders are processed within 1–2 business days. Orders placed after the cutoff time, or on weekends and holidays, begin processing the next business day.
4. How long does shipping take?
Once processed, standard shipping takes 3–5 business days within the contiguous United States. Deliveries to Alaska, Hawaii, and remote areas may take a little longer. You will receive a tracking number as soon as your package is on the way.
5. Do you offer free shipping?
Yes! We provide free standard shipping on all orders, with no minimum purchase required.
6. What is your return policy?
You can return most items within 30 calendar days of receiving your order. Items must be unused, in their original condition, and in the original packaging. Returns are free, and we do not charge any restocking fees. Simply email us at info@jordaansale.vip to start the process. Our return address is:
113 Greendale Rd, Philadelphia, PA 19154, United States.
7. How long does it take to get my refund?
Once we receive and inspect your returned item, we’ll process your refund within 1–2 business days. After that, please allow an additional 7–10 business days for the funds to appear on your original payment method, depending on your bank or payment provider.
8. What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. All payments are processed in U.S. Dollars, and your information is protected with industry-standard encryption.
9. How can I track my order?
Once your order ships, we will send a shipment confirmation email containing your tracking number and a link to the carrier’s website. If you did not receive this email, please check your spam folder or contact us at info@jordaansale.vip.
10. How do I contact customer service?
You can reach us via:
- Email: info@jordaansale.vip
- Phone: +1 (267) 535-9562
Our service hours are Monday – Friday, 9:00 AM – 6:00 PM (ET). We are closed on weekends and major holidays. Please include your order number if you are contacting us about an existing order.
11. I noticed the brand names on your site. Are you an official retailer for those brands?
No. We are an independent retailer, which means we are not an official brand store or an authorized corporate partner. We source our products independently and guarantee their authenticity, but any trademarks shown belong to their respective owners. Nothing on this site implies endorsement or sponsorship by those owners.